Alecrim Carmim

AGE

PAYMENT

PREMADE AUCTION

REGULAR HOW

REGULAR QUOTE

ARTISTIC HOW

ARTISTIC QUOTE

Terms of Service

The terms below have very important information in regards of our Regular commission slots, quote submission, Artistic Liberty slots and our general policies for production, communication, payment and delivery.

The following are valid from May 2025 on. Please take an extra minute to read everything before contacting us about our Terms of Service.

1. AGE RESTRICTIONS

Clients must be 18 years of age or older to submit a commission application. We do not accept orders from parents or legal guardians on behalf of minors. The studio reserves the right to request proof of age during the quoting or negotiation process.

2. PAYMENT

We exclusively accept payments via PayPal.

Clients must utilize their own PayPal account for all transactions. We do not accept orders or payments from third-party accounts under any circumstances.

Payment methods:

Full Payments

This payment has to be made after the invoice is sent.
For payments made in full, 50% of the total amount is considered a non-refundable down payment. In case of termination, this portion will not be refunded, as it covers the initial costs and time allocated to the project.

Shipment will be made as soon as the project is complete

50/50 Payment Plans

50% non refundable down payment has to be made on claim after the invoice is sent, second 50% payment will be made when the project is ready to be started.
Shipments will be made as soon as the project is complete and the last parcel of the project is paid.

40/30/30 Payment Plans

40% non refundable down payment has to be made on claim after the invoice is sent, second 30% parcel deadline will be discussed with the client and will be made on an agreed date. Third 30% parcel deadline will be made when the project is ready to be started.
Shipments will be made as soon as the project is complete and the last parcel of the project is paid.

Projects require a minimum down payment of 40% to enter our production queue.
Payment Plan Projects will only be starting production once 100% of the project price is paid (though the order in the queue will still be based on availability). Our production queue has an estimated wait time of 6 to 10 months.
Payment Plans cannot exceed six (6) months in duration.

Payment Deadlines and Extensions

Payment deadlines may be extended upon mutual agreement, if necessary. Failure to adhere to multiple payment reschedules will result in the termination of further negotiations with the studio.

Delayed Payments

Any missed payment dates will incur a reschedule fee of 200 USD for each month the payment is delayed and added to the next payment. No further negotiations or payments will be discussed until the debt of the delay fee is settled.

If production is ready to be started and payment is delayed, the project will be removed from the production schedule until the payment is fully regularized and all fees are paid. New production date will be scheduled after payments are regularized.
Please be aware that delayed payments may extend production and delivery times, and no estimated delivery date will be guaranteed in this situation.

We understand that personal challenges may arise, and the client may be unable to meet a payment deadline. In such cases, we ask that the client inform the studio as soon as possible so we can discuss the situation and determine the best course of action to resolve the issue.

Unpaid Completed Projects

We can hold an unpaid completed project for up to three (3) months. After this period, any produced fursuit components will be altered and sold as a premade design. No refunds will be elective for abandoned projects.

3. PREMADE FURSUITS AND AUCTIONS

Our premade fursuits are exclusively auctioned through The Dealers Den. Additional information regarding these auctions will be provided through Alecrim Carmim’s official social media accounts.

If the auction winner for a premade fursuit chooses to forfeit the item, it will be offered to the second-highest bidder. If no further interest is shown by other clients, the item will be re-listed, and a new auction will take place at a later date.

We do not accept returns for auction items or premade fursuits.

Shipping

Some projects may include free shipping. Any shipping fees (if applicable) will be communicated prior to the issuance of the invoice. All shipped items are insured to prevent accidents during transit. In the event of loss or damage during the shipping process, the studio is not responsible for offering a refund or providing a replacement item.

Customs and Import Taxes

We are not responsible for any customs fees or import taxes that may arise after the package reaches the client's customs or other authorities

4. REGULAR COMMISSIONS: HOW TO ORDER

When we open for Regular Commissions, a Quote Form will be provided for those wishing to submit an application for the current queue.

We request that clients submit only one (1) form per person. Multiple submissions, even if they pertain to different characters by the same individual, will not be accepted. If more than one form be submitted, the client will be asked to select one application to proceed with the quote process.

We will only review submissions that include all the necessary character production information. This includes a character reference with at least front and back poses, along with measurements and detailed descriptions of each suit component (e.g., colors, handpaws length, tail length, foot size, etc.). If we do not respond within a business week, it indicates that some of the provided information was either incorrect or incomplete, and the client will need to submit a new entry for consideration in the queue.

We are currently unable to process incomplete or failed commission requests. Please note that quotes will only be accepted through the official Quote Form link provided when commissions are open. Any requests sent via other communication channels will not be considered.

The information shared during the quote submission process and any subsequent communication will remain confidential. It will not be shared or used for any purpose outside the scope of the business transaction with the client.

Materials and design details can be discussed during this phase. Any additional elements or modifications must be finalized before the quote is approved. Production, including sketches or character models (digital or physical), will not commence until the commission slot is approved and the quote is paid by the client.

5. REGULAR COMMISSIONS: QUOTES AND PAYMENT

Quotes are valid for three (3) business days.

The commissioner must be prepared to proceed with the non-refundable down payment upon submitting an application. While our base price can be referenced on the pricing page for a general estimate, specific quotes will only be provided to clients who will proceed with the queue.

Once the written quote is approved by the client, an invoice for the non-refundable down payment will be issued. After the down payment is made, we will provide an initial model for client review and approval.

A second invoice for the remaining payment will be issued when the project enters the production line. The project will only commence once the final payment is received.

Projects paid in full during the quote negotiation phase will begin once they reach their scheduled production date.

Down Payment Invoice Expiration

After the invoice expiration date, the invoice will become void, and the project will be removed from the queue. Clients with expired invoices must request a new quote, which may reflect updated pricing.

Refunds and Returns

The client has the right to withdraw from the commission within 3 business days after the initial payment is made.

In such cases, the down payment will be fully refunded.
The client will no longer be eligible for future commissions.

Outside of this withdrawal window, the initial down payment is non-refundable under any circumstances.

Refunds for any remaining balance (beyond the down payment):

Will be considered on a case-by-case basis.
If approved, refunds may be issued in monthly installments.

Queue and Delay

Our current queue wait time is 6 to 10 months. Additional delays may arise due to shipping restrictions or supplier delays. Clients will be informed in advance of any such delays through weekly updates and social media announcements. We are not responsible for delays caused by these external factors.

Holding Unpaid Projects

We can hold an unpaid completed project for up to three (3) months. After this period, any produced fursuit components will be modified and sold as a premade design.

Submission and Communication

Please note that we will not respond to quotes submitted via any platform other than the official Quote Form link. To ensure efficient communication and prevent lost information, all commission-related correspondence and quotes will be handled through the studio's email (alecrimcarmim@gmail.com).

Quote Validity

Regular Commission quotes are only valid when we are open for commissions. When the commission quote form (Google Docs) is closed, any pending quotes will become void. Clients are welcome to submit a new quote request when we open for the next queue, but prices may change based on updated evaluations.

Materials

Unless otherwise specified by the client, we use high quality faux fur fabrics available at the studio. The client’s provision of any materials or suggestion of alternative suppliers does not alter the final price of the order. If the client requests specific colors or materials not available at the studio, we ask that this be communicated in advance so we can source the materials. Additional fees may apply to cover shipping costs and customs taxes for imported materials.

6. ARTISTIC LIBERTY COMMISSIONS: HOW TO ORDER

Due to our capacity limitations, we are unable to process multiple commissions from the same client in a single queue.
We ask that only one form be submitted per client, regardless of the number of characters. If more than one form is submitted, we will request that the client select only one application for continuation in the quote process.

We will only review entries that include all required character production information. This includes visual references such as moodboards, photos, or sketches, as well as detailed descriptions of each part of the suit (e.g., colors, handpaws length, tail length, foot size, etc.). If no response is received within a business week, it indicates that some information provided was either incorrect or incomplete, and the client will need to submit a new application for consideration.

We are unable to attend to incomplete or failed commission requests. We will only accept quotes through the official Quote Form link, which will be shared via our social media and website. Any requests sent through other communication platforms will not be considered.

Please note that providing a moodboard, character specifications, or additional visual references during the quote process does not grant the client any form of ownership over the concept created for the commission. The concepts remain the property of the studio until the project is approved and paid in full by the client. Concepts created for the commission cannot be used, shared, or distributed without the studio’s prior consent. We reserve the right to blacklist clients who violate these terms.

All personal information provided will remain confidential and will not be shared or used outside the context of the business transaction.

Artistic Liberty quotes may take longer to be delivered as these projects are worked on between the production of our main queue orders.

7. ARTISTIC LIBERTY COMMISSIONS: QUOTES AND PAYMENT

Quotes are valid for three (3) business days.

The commissioner must be prepared to proceed with the non-refundable down payment upon registering for an application. While our base price is available for reference, specific quotes will only be provided to clients who are ready to proceed with the queue.

Please note that we will only respond to quotes submitted through the official Quote Form link. To ensure clarity and avoid lost information, all commission-related communications and quotes will be managed through our studio email (alecrimcarmim@gmail.com).

For Artistic Liberty projects, payment will follow the same structure as our Regular Commissions: after the written quote is approved by the client, we will issue an invoice for the non-refundable down payment.

A second invoice for the remaining payment will be issued when the project enters the production line. The project will only commence once the final payment is received.

Projects paid in full during the quote negotiation phase will begin once they reach their scheduled production date.

Once the down payment is made and confirmed, we will provide the initial model for client review and approval.

Artistic Liberty designs are sold exclusively as part of our fursuit projects. At this time, we do not accept character development only commissions. If the client decides not to proceed with the commission quote, the design created will be kept in our premade library and may be used in future premade designs.

Down Payment Invoice Expiration

Refunds and Returns

The client has the right to withdraw from the commission within 3 business days after the initial payment is made.

In such cases, the down payment will be fully refunded.
The client will no longer be eligible for future commissions.

Outside of this withdrawal window, the initial down payment is non-refundable under any circumstances.

Refunds for any remaining balance (beyond the down payment):

Will be considered on a case-by-case basis.
If approved, refunds may be issued in monthly installments.

Queue and Delay

Holding Unpaid Projects

We can hold an unpaid completed project for up to three (3) months. After this period, any produced fursuit components will be modified and sold as a premade design.

Submission and Communication

Quote Validity

Materials

8. ARTISTIC LIMITATIONS

Each application will be thoroughly reviewed, and priority will be given to those that align with our design style and portfolio interests when selecting projects for our queue. The models provided will be adapted to our artistic style and will be sent to the client for approval before production begins, applicable to both Regular Commissions and Artistic Liberty Commissions.

We reserve the right to decline or not proceed with quotes.

We Accept:

Cartoon style designs;
Extras (e.g., multiple eyes, horns, etc.);
Plush style designs;
Kemono style designs;
Removable eyelids;
3D eyes (e.g., "follow me" eyes);
Prop design
Accessories
Short, mid-length, or extra-long cartoon tails;
Puffy cloven hooves/handpaws (mid or long sleeves);
Puffy cloven hooves/ feetpaws;
Wings (backpack with hidden zipper);
Mini partials fursuit projects (head, handpaws, and tail);
Partials fursuit projects (head, handpaws, feetpaws, and tail).

We Do Not Accept

Realistic or semi-realistic designs;
Costumes for sexual purposes or related modifications;
Copyrighted characters (e.g., Sonic, Mario, Digimon);
Copyrighted content reproductions (e.g., logos, prop replicas, cosplay costumes, etc.);
Fan characters (e.g., Pokémon, FNAF, etc.) or species from existing, owned media;
Direct copies of someone else's character;
Imitations of other makers' styles;
Moving jaws (due to tight fitting requirements).

Full Suits and Bodysuits

At this time, we are not producing full suits or bodysuits for commission slots.

9. PRODUCTION AND COMPLETION

The status of each project can be monitored through Trello, our primary business platform for tracking project progress. Additionally, we regularly update our social media channels with project developments, and clients will receive weekly collective feedback providing detailed information on the status of their individual projects.

Our creative process for commissions follows three main steps:

1. Character Style Adaptations and Colors

Upon the client's approval of the quote and receipt of the payment, we will send initial sketches of the character adapted to our style. We may also provide photos of fur fabric options to ensure that we can deliver a result that closely matches the client's needs. At this stage, the client may request up to two major alterations to the design and/or colors.

2. Foam Base and Work-in-Progress (WIP)

We will provide photos of the character’s foam base and/or other work-in-progress images for the client’s review. The client may request two alterations at this stage. Please note that once production has started and been approved, no major changes to the primary design of the product will be accepted.

3. Final Touches

At the final step, we will send images of the completed product. At this point, the project is nearly finished, and only minor modifications or add-ons may be possible. Please be aware that some requests for additional changes may result in an increase in the final price or may be declined entirely.

Estimated Completion Dates

Estimated completion dates will depend on when the commission is fully paid and its position in the Commission Queue. Completion dates are subject to change due to various factors, including delays in communication (e.g., lack of payment or delayed feedback from the client) and potential shipping delays for materials.

Quality is our top priority, and some of our processes require more time than others. For this reason, we do not accept rush orders nor do we work with pre-set deadlines.

On average, the production time for a project is 6-10 months, though this may vary based on the specific circumstances of each order.

Delays may occur due to external factors such as shipping restrictions or supplier delays. These issues will be communicated to the client in advance through weekly updates and social media announcements. We are not responsible for delays caused by these external circumstances.

10. SHIPPING

We offer free shipping for Mini Partials fursuit projects, and Partial fursuit projects orders.

Once the package is dispatched, the client will be provided with a tracking number, and we will maintain communication throughout the delivery process.

We will utilize shipping methods available through our local Post Office (Correios) that are accessible to the client's country. All packages sent by the studio have insurance provided by the carrier service. Private carriers, such as DHL or FedEx, are not included in the free shipping offer.

In case of a lost parcel during the shipping process, the studio is responsible for either offering a partial refund for the item or providing another option for the lost item.

We are not responsible for any fees or taxes that may incur from customs or any other charges after the package has been shipped.

If a project cannot be shipped due to any external circumstances (such as embargoes, closed borders, or other postal impediments), the studio can hold the finished project for up to 3 months. The client is responsible for checking and arranging any necessary package redirection services for their country. Please note that any additional shipping expenses beyond those covered by our Post Office will not be covered by the free shipping offer.

If the customer fails to provide shipping information or arrangements within 3 months of the project's completion, the product will be retained and will become the property of the studio. We reserve the right to modify the design and sell it as a premade item to recover production and storage costs. No refunds will be issued for abandoned projects.

11. HEADBASES AND PARTS
Sales of these products and any associated negotiations should be conducted primarily through The Dealer's Den website when available. Further purchase inquiries or discussions should be directed to our email at alecrimcarmim@gmail.com.

Upon the purchase of our headbases and parts (such as handpaws, wings or other), the intellectual property remains with the studio. The buyer is authorized to alter or resell the parts providing creation disclose to Alecrim Carmim Studio.

Cloning of patterns, parts, or solutions is strictly prohibited.

The studio reserves the right to deny services and blacklist any individual found to be using our products in violation of the terms set forth in this Terms of Service.

12. CHARACTER REFERENCE SHEET

Character reference sheets are created by the studio's lead artist and are included exclusively within the packages for Mini Partial fursuits, Partial fursuits, Artistic Liberty projects, and Premade Fursuit projects.

We no longer accept character reference sheet commission requests alone.

Additionally, we do not offer character reference sheet services to second-hand owners of previously completed projects. Art edits for all projects is limited to the original buyer and is valid only during the 3-month warranty period provided by the studio.

13. COMMUNICATION

While we actively share our creations across various social media platforms, all business-related communications must be conducted ONLY through our official email address: alecrimcarmim@gmail.com

It is essential that customers maintain contact with us throughout the fursuit creation process.

If no communication is made;

Within 3 months after the completion of the project or
Client is no longer available within channels/emails given during the fursuit making process or
Studio's communications attempts haven't been answered within 3 months during the fursuit making process/approval,

The project will be considered abandoned. Remaining product will be modified and sold as a premade item. In such cases, no refunds will be issued unless Alecrim Carmim is contacted within the 3-month period of project abandonment by the client.

We reserve the right to place clients on a blacklist and decline further services if communication becomes problematic. This includes situations where a client repeatedly provides vague replies, takes more than a week to respond, exhibits fear mongering behavior, uses disrespectful language, or causes continual delays on their side.

14. PORTFOLIO AND MATERIALS

We share most of our creations and processes on our social media accounts (Instagram, Twitter, and/or Facebook) to promote our work. As promotion is a vital aspect of our business, we do not accept secret commissions.

Unless otherwise specified by the client, we use mostly high quality faux fur fabrics sourced from our studio suppliers. If the client wishes to supply their own materials or suggest alternatives (e.g., a different supplier), it will not affect the final price of the order. Should the client request specific colors or materials, we ask for this information in advance to ensure the materials can be ordered. Additional fees may be charged to cover shipping expenses and custom taxes for imported materials.

All of our projects are made from scratch at our studio, and we take pride in creating our own patterns and designs.
Alecrim Carmim's intellectual property will not be shared outside of business transactions. We do not tolerate pushy behavior (e.g., spamming, multiple inquiries about techniques, detailed explanations on our social media or business email, aggressive stalking, etc.).

We reserve the right to block and blacklist individuals who fail to respect our creative and production privacy.

15. WARRANTY, REPAIRS AND RETURNS

While we encourage our clients to take extra care in regularly cleaning and maintaining their costumes to ensure longevity, we understand that accidents may occur.

All costumes come with a 30-day warranty from the date of arrival for the first owner only. This warranty is valid only after the project is sent by the studio and does not apply to resold items. After 30 days, repairs will incur a fee based on the severity of the issue. Our warranty covers fabrication defects (photos may be requested to assess each case) but does not cover damages caused by rough use or external factors such as weather conditions, delivery services, or actions of third parties.

The warranty is valid solely for the first owner. If ownership of the project changes during the warranty period, the warranty is void. The studio will not be responsible for any warranty claims or repair requests from individuals other than the first owner.

Modifications made by the customer or other service providers to the fursuit parts produced by Alecrim Carmim will void the warranty.

If a fursuit needs alterations or repairs, the client is responsible for all shipping costs. We also require that the suit be clean before it is sent to us. We refuse to work on dirty parts for cleanliness and health reasons. An additional cleaning fee will be applied if the suit is received in an unsanitary condition.

Minor issues like popped seams may be easily fixed, and we are happy to assist in troubleshooting these issues via messages, so the first owner does not need to send the fursuit or parts for repairs.

If parts are sent to us for repairs and the owner cannot be contacted during or within 3 months after repairs, the product will be kept, altered, and sold off. We do not offer refunds for project abandonment in our studio.

We do not accept returns since each project is made according to the client’s approval and tailored to the client’s specifications.

16. QUEUE MANAGEMENT AND RESCHEDULING

Alecrim Carmim is an overseas studio, and due to the nature of international logistics, our production schedule requires careful planning—especially regarding the timely purchase of materials to avoid customs delays. If queue restructuring becomes necessary due to production or supply chain issues, clients may request a free rescheduling of their project, provided the following conditions are met:

First time the client is requesting a rescheduling.
First time the project is being rescheduled.
Project has not yet entered production.
Materials have not been purchased for the project.
Rescheduling request is submitted at least 3 months prior to the originally scheduled production date.
Reported external delays, such as material shortages and delays or any kind of issue that may impact the queue order or production.

All rescheduling requests are reviewed on a case-by-case basis, and the Studio reserves the right to deny changes that conflict with our ongoing production planning or disrupt the overall queue order.

Additional Rescheduling & Payment Delays

Each project is eligible for one free rescheduling under the conditions listed above. If additional rescheduling is necessary, either for production or payment timeline reasons, the client must inform the Studio as early as possible.

A 200 USD rescheduling adjustment fee will be applied and added to the next payment. This fee covers administrative overhead, storage of materials or products, and reorganization of the production schedule, including coordinating changes with other clients.

Production will not begin until this fee and all pending payments are received in full.

If the client fails to complete the rescheduled payment, the project will be postponed and reslotted within the Studio’s queue at our discretion and based on availability, for up to three (3) months. If payment remains incomplete after this window, the commission will be considered abandoned, resulting in:

Termination of the project
No refunds issued
No opportunity for renegotiation or future production

Alecrim Carmim reserves the right to terminate commissions that require multiple reschedules due to lack of communication or repeated payment delays. Failure to comply with these rescheduling guidelines will be considered a breach of our Terms of Service, resulting in the termination of the commission with no refunds.

17. CANCELLATIONS, COMMISSION TERMINATION AND REFUNDS

If a client needs to cancel a commission, they must contact the studio as soon as possible. Please note that the initial down payment is nonrefundable, as it covers the studio’s time, design process, schedule management, and preparation for materials.

If a refund is requested after additional payments have been made, only the amount beyond the non refundable down payment will be eligible for return. Any completed work will remain the property of Alecrim Carmim. The studio reserves the right to modify and resell the project as a premade to cover production and scheduling costs. However, client intellectual property will not be used or claimed in resales related to Regular Commission projects.

If a client fails to make further payments or maintain communication for more than 3 months, the commission will be considered abandoned and automatically terminated, with no refund issued.

Refunds, when approved, will be processed in monthly installments, depending on the total amount and will be handled on a case-by-case basis in communication with the client.

The studio also reserves the right to terminate a commission at any time due to a breach of the Terms of Service. In such cases, the client will be notified via email, and any outstanding quotes will be voided.

18. BLACKLIST

Alecrim Carmim reserves the right to blacklist any client who fails to comply with the Terms of Service outlined in this document.

Blacklisted individuals will be prohibited from receiving future commission quotes and will be ineligible to purchase premade designs or participate in any business transactions with the studio moving forward.

Blacklist decisions are made to protect the studio’s workflow, professional boundaries, and community standards. This measure is taken only after consistent or serious breaches of agreement, communication failure, or inappropriate conduct, as detailed in other sections of this Terms of Service.

19. BUSINESS HOURS

Our official business hours are Tuesday to Friday, from 8:00 AM to 4:00 PM (UTC/GMT -3). During these hours, we are typically focused on studio work and may be away from devices or unable to respond immediately.

We aim to reply to emails and business messages between 8:00 AM and 7:00 PM on business days. Messages sent during weekends or holidays will be addressed on the next available business day.

Our primary communication channel is email at alecrimcarmim@gmail.com. Please note that social medias accounts are dedicated solely to showcasing our projects and are not monitored for business inquiries.

LIMITATIONS

PRODUCTION

SHIPPING

COMMUNICATION

PORTFOLIO

WARRANTY

RESCHEDULING

CANCELATION

BACKLIST

SHEET

HEADBASE

HOURS