Alecrim Carmim

AGE

PAYMENT

PREMADE AUCTION

REGULAR HOW

REGULAR QUOTE

ARTISTIC HOW

ARTISTIC QUOTE

Terms of Service

The Terms of Service (TOS) establish the policies, responsibilities, and expectations between Alecrim Carmim Studio and its clients.

By commissioning, purchasing, or engaging in any transaction with Alecrim Carmim, the Client acknowledges having read, understood, and agreed to all clauses contained herein.

The following are valid from November 2025 on. Please take an extra minute to read everything before contacting us about our Terms of Service.

1. AGE RESTRICTIONS

Clients must be 18 years of age or older to submit a commission application. We do not accept orders from parents or legal guardians on behalf of minors. The studio reserves the right to request proof of age during the quoting or negotiation process.

2. PAYMENT TERMS

Accepted Payment Methods

All transactions are processed through PayPal in USD (United States Dollars).
Payments must originate from the Client’s verified account; third-party or proxy payments are not accepted.

Payment Structure

The Studio offers the following payment options:

Full Payment: 100% of the project total upfront.
50/50 Plan: 50% non-refundable down payment to reserve the slot, and 50% due when production begins.
40/30/30 Plan: 40% non-refundable down payment to confirm reservation, with subsequent payments due at milestones determined by the Studio.

No project will enter production or materials purchasing until the initial non-refundable payment is received.

All invoices are issued in USD and must be paid within three business days of receipt. Invoices not paid within this period automatically expire.

Payment Delays and Default

For Clients using installment plans:

Any late installment will incur a 100 USD surcharge, applied directly to the next invoice.

New installments will not be issued until all overdue payments are fully settled.

Production only begins after all installments of the project are fully paid.

Projects with outstanding unpaid installments for more than three months will be considered abandoned (see Section 17).

3. PREMADE FURSUITS AND AUCTIONS

Premade suits and partials are listed exclusively through The Dealers Den, under verified account. Additional information may be provided through Alecrim Carmim’s official social media accounts.

Each listing includes complete specifications, photos, and descriptions. All premades are sold as-is; modifications, refunds, or alterations are not accepted.

Ownership of a premade transfers only upon full payment confirmation.
Buyers are responsible for customs duties, import taxes, and delivery fees associated with their country’s postal system or courier.

4. REGULAR COMMISSIONS: HOW TO ORDER

When commissions are open, a Quote Form will be made available on the official website or social channels.

Only one submission per person is accepted per opening. Multiple or duplicate submissions will be disregarded.

Required Information

To ensure accurate quoting, clients must include in their quote:

A full reference sheet (front and back views);
Character name, species, and pronouns;
Desired parts and style (partial, mini partial, full suit, etc.);
Measurement chart (metric preferred);
Preferred payment plan (if applicable).

Incomplete or inaccurate applications will not be processed.

5. REGULAR COMMISSIONS: QUOTES AND INVOICING

Quotes are valid for three (3) business days from issuance.

After this period, a new submission must be made if the Client still wishes to proceed.

Price adjustments may occur between slot openings due to exchange rate fluctuations, material availability, or updated shipping costs.

Upon approval, an invoice will be sent for the non-refundable down payment.
A second invoice will follow when the project enters active production.

Clients are expected to confirm their commitment to proceed before a quote is finalized.

Quote responses without payment confirmation within three days are automatically void.

6. ARTISTIC LIBERTY COMMISSIONS: HOW TO ORDER

Artistic Liberty projects allow the Studio to interpret the Client’s idea freely within the Alecrim Carmim style.

The Client provides references and aesthetic direction, but final creative choices (colors, accessories, expression, etc.) remain under the Studio’s discretion.

Concepts created under Artistic Liberty belong to the Studio until the project is fully paid.

Providing a moodboard, character specifications or directions, or additional visual references during the quote process does not grant the client any form of ownership over the concept created for the commission until fully paid.
We reserve the right to blacklist clients who violate these terms.

Unpaid or canceled Artistic Liberty designs may later appear as premades design or new character bases

7. ARTISTIC LIBERTY COMMISSIONS: QUOTES AND PAYMENT

Quotes are valid for three (3) business days.
Quotes follow the same validity and payment requirements as Regular Commissions.

A minimum 40% down payment is required to secure a slot.

Once a design is approved and the initial invoice paid, production may begin as per queue availability.

8. ARTISTIC LIMITATIONS

Alecrim Carmim specializes in stylized, plush, and kemono-inspired designs.

Projects are selected according to creative fit and technical feasibility.

Accepted projects include:

Original characters (SFW)
Stylized, kemono, or plush designs
Partial suits, handpaws, tails, or props

Declined projects include:

NSFW or fetish content
Realistic or horror-based designs
Fan characters or copyrighted franchises
Moving jaws, complex animatronics, or slim-fit suits
Requests replicating other makers’ styles or characters

9. PRODUCTION AND COMPLETION

Projects are managed through Trello, with public updates available for transparency.

Weekly progress reports summarize work in stages (foam work, fur application, detailing, finishing).

Clients may request up to two revision rounds during foam and color adjustment stages.

Average production time ranges from 6 to 10 months, depending on project complexity, supply availability, and queue position.

The Studio does not commit to fixed deadlines due to international shipping uncertainties and variable production logistics.

The Studio retains the right to pause production temporarily in cases of illness, material shortage, or force majeure, notifying clients through official updates.

10. SHIPPING (Updated for 2025–2026)

10.1 General Policies

Due to global postal restrictions and changes in international logistics, free shipping is no longer available for regular commissions. All shipping policies described below apply to fullsuits, partials, handpaws, tails, props, and any custom-made items produced under commission.

Premade fursuits follow a separate shipping structure detailed in subsection 10.6.

All parcels include tracking and insurance, and tracking numbers are provided immediately after dispatch.

The Studio is not responsible for delays, customs holds, courier errors, or force majeure events once the parcel leaves Brazil.

10.2 Commission Shipping — International (General)

(All countries except the United States and embargoed destinations)

Projects shipping to Europe, Asia, South America, Oceania, and all other non-restricted destinations are shipped via Economic International Shipping

A flat 110 USD shipping fee applies to all commission projects.

Clients are responsible for import taxes, customs duties, handling, and clearance fees charged by the receiving country.

10.3 Commission Shipping — United States and Restricted Countries

Due to ongoing logistical restrictions, direct Brazil → USA shipping remains unavailable.

For these destinations, commissions must be shipped by FedEx

Shipment is sent via FedEx.
The recipient pays shipping charges and customs duties directly to FedEx upon delivery.
A FedEx quote may be requested before shipment.

No forwarding option is offered for commissions.

10.4 Temporary Shipping Suspensions

If international dispatch becomes temporarily unavailable due to courier suspension, customs blocks, political restrictions, or similar events:

The Studio will store the completed project free of charge for up to five (5) months.
Clients will be notified of the situation and updated as needed.

After the five-month free storage period, the Client must choose one of the following:

1. Ship via any operational private courier, or

2. Request extended storage at the Studio.

Extended storage incurs a 50 USD monthly fee to cover space, insurance, and handling.

Projects will only be resold as premades if:

The Client becomes unresponsive for five (5) months after the end of the free storage period, and
No payment or shipping arrangement is completed within this timeframe.

10.5 Client Responsibilities

1. Provide correct and complete shipping information (city, state and country with no abbreviations) prior to dispatch.

2. Pay all import taxes, duties, and clearance fees applicable in the destination country.

3. Provide forwarder ID or account number or address when applicable.

4. Ensure availability to receive the parcel at the destination address.

Failure to provide the required information may result in dispatch delays.

10.6 Shipping for Premade Fursuits (Special Policy)

Premade fursuits include free shipping, with insurance

International General Destinations (all countries except USA)

Economic International free shipping included.

United States and Embargoed Destinations

Canada courier forwarding system

The Studio ships the premade from Brazil to Canada.
From Canada, the Studio covers all forwarding costs and dispatches the parcel to the Client’s final USA destination.

When direct Brazil - USA shipping via Economic International Shipping becomes available again, this benefit will revert to the standard international structure.

Clients may upgrade to FedEx at personal cost.

Premade sales are always final; no modifications are included, but upgrade requests may be negotiated after purchase.

11. HEADBASES AND PARTS

Headbases, props, and resin components produced by the Studio might be sold exclusively through The Dealers Den or official Alecrim Carmim channels.

Designs, molds, and blueprints remain intellectual property of Alecrim Carmim and may not be copied, recast, or redistributed in any form.

Purchasing a physical item does not grant reproduction rights or digital distribution permissions.
Cloning of patterns, parts, or solutions is strictly prohibited.

The studio reserves the right to deny services and blacklist any individual found to be using our products in violation of the terms set forth in this Terms of Service.

12. CHARACTER REFERENCE SHEET

Character reference sheets are created only for clients commissioning a fursuit through the Studio.

Standalone reference commissions are not available.

Minor adjustments (color balance, label correction) are accepted within three (3) months of delivery.

Major redesigns require a new commission request and separate payment.

All reference artwork remains copyrighted by Alecrim Carmim and may not be altered, recolored, or redistributed without written permission.

13. COMMUNICATION

The official and exclusive contact method for commissions is alecrimcarmim@gmail.com.

We do not manage production or payment discussions via Instagram, Twitter, or Telegram.

Responses are generally issued within 2–4 business days during active production months.

Messages received during weekends or holidays are addressed the following business day.

Clients who remain unresponsive for over three (3) consecutive months will have their project marked inactive, risking removal from the queue.

Rude, harassing, or disrespectful messages may result in immediate termination of communication and blacklisting (see Section 18).

14. PORTFOLIO AND MATERIALS

Alecrim Carmim reserves the right to photograph, record, and share all commissioned works as part of its portfolio for promotional and documentation purposes.

Projects may appear on social media, website galleries, or marketing materials.

We use high-quality synthetic fur and professional-grade supplies sourced from verified distributors.

If a Client requests specific brands or imported materials, extra costs and extended timelines may apply.

We do not accept secret commissions that restrict public posting.

All work produced contributes to the Studio’s documented body of work.

15. WARRANTY, REPAIRS AND RETURNS

Warranty

Every project includes a 30-day limited warranty from the date of confirmed delivery.
This warranty covers manufacturing defects only, such as seam detachment or adhesive failure.
It does not cover wear, accidents, or misuse.

The warranty is valid solely for the first owner. If ownership of the project changes during the warranty period, the warranty is void. The studio will not be responsible for any warranty claims or repair requests from individuals other than the first owner.

Repairs

Post-warranty repairs are available at the Studio’s discretion.
Clients are responsible for two-way shipping and any repair costs.
Any alterations performed by third parties void the warranty immediately.

Returns

Due to the custom nature of our work, returns and exchanges are not accepted.
All sales are final once production has begun.

16. QUEUE MANAGEMENT AND RESCHEDULING (updated for 2025 - 2026)

To ensure balance between production and demand, Alecrim Carmim now operates under an annual queue system.
This replaces the former model.

2 - 3 Commission slots open for each month;
Slots will open two months in advance;
Openings are announced via Instagram, Twitter, and the official website;
Premade releases follow a separate schedule, announced publicly.

This system allows better preparation of materials, patterns, and prototypes, ensuring consistent production quality.

Emergency, last-minute slots and with fixed deadlines are not accepted.

We do not guarantee delivery dates for conventions or events, as delays may occur due to shipping or supply limitations.

Rescheduling

Clients may request a one-time reschedule up to 3 months before their slot start date.
Further rescheduling incurs a 200 USD adjustment fee and depends on queue availability.
Projects inactive or unpaid for over 3 months will be removed from the queue and handled as abandoned (see Section 17).

17. CANCELLATIONS, COMMISSION TERMINATION AND REFUNDS

Down payments are non-refundable, as they cover materials, labor preparation, and reservation of queue space.

The client has the right to withdraw from the commission within 3 business days after the initial payment is made.

In such cases, the down payment will be fully refunded.
The client will no longer be eligible for future commissions.

Outside of this withdrawal window, the initial down payment is non-refundable under any circumstances.

Refunds for any remaining balance (beyond the down payment):

Will be considered on a case-by-case basis.
If approved, refunds may be issued in monthly installments.

If a Client requests cancellation after production begins, refunds will be considered case-by-case, subtracting:

Labor hours already invested;
Materials purchased or used;
Transaction fees.

Cancelled or abandoned projects may be repurposed, modified, or resold as premades to recover expenses.
All rights to the production design, materials and production revert fully to the Studio upon cancellation.

18. BLACKLIST

The Studio reserves the right to refuse service and blacklist any individual who:

Violates these Terms of Service;
Displays abusive or disrespectful behavior;
Initiates chargebacks without communication;
Engages in plagiarism or misrepresentation.

Blacklisted clients will be permanently barred from purchasing premades or commissioning future work.
This measure protects both the studio’s workflow and its community environment.

19. BUSINESS HOURS

Our official business hours are Tuesday to Friday, from 8:00 AM to 4:00 PM (UTC/GMT -3).

Messages are generally answered between 8:00 AM and 7:00 PM.

We are closed on weekends and holidays.

All communication should be directed to:
📧 alecrimcarmim@gmail.com

Social media accounts serve for public updates and project showcases only.

For any administrative, payment, or support matters, email remains the official and exclusive channel.

20. USE OF IMAGES, RESALE, AND SECOND-HAND PROJECTS

This section outlines how Alecrim Carmim manages the rights, responsibilities, and limitations related to image usage, ownership transfer, and resale of second-hand projects.

It aims to ensure transparency, protect creative integrity, and preserve product authenticity across all future owners.

Ownership and Image Rights

Clients receive all digital care files and photos of their project. These may be used for personal promotion or portfolio display.
However, the use of official Alecrim Carmim photos to advertise or resell second-hand items is strictly prohibited.
Misuse may cause confusion about product condition and results in immediate blacklisting of the Client or current holder.

Resale Conditions and Limitations

Items resold to third parties lose warranty coverage and cannot request photos or files from the Studio.
The new owner may commission a new character sheet or accessories through standard procedures.
The Studio bears no responsibility for completeness, preservation, or authenticity of second-hand sales.

Studio Responsibility and Support

Alecrim Carmim is not responsible for missing components, alterations, or quality differences in resold items.
The Studio will not mediate resale disputes.
Secondary owners may commission new compatible parts or restorations if desired.

Policy Enforcement

Any individual using official Studio imagery or branding for resale promotion will be blacklisted.
This ensures transparency, authenticity, and fairness among all clients.

21. FINAL PROVISIONS

These Terms supersede all previous versions.
They may be updated without prior notice, and the latest version published on the Studio’s website always prevails.
By commissioning, purchasing, or claiming a product, the Client agrees to these Terms in full.

LIMITATIONS

PRODUCTION

SHIPPING

HEADBASE

SHEET

BACKLIST

HOURS

COMMUNICATION

PORTFOLIO

WARRANTY

RESCHEDULING

CANCELATION