Terms of Service

The terms below have very important information in regards of our Regular commission slots, quote submission, Artistic Liberty slots and our general policies for production, communication, payment and delivery. 

The following are valid from April 29, 2020 on. Please take an extra minute to read everything before contacting us about our terms of service.


 

AGE RESTRICTIONS

Clients must be at least 18 years old to send us an application since we do not accept orders from third party- even parents or legal guardians over the age of 18.

 

PAYMENT PLATFORMS

We only accept international payments through PayPal at this time. For Brazilian clients we can discuss other payment methods during the quote evaluation process. 


 

PAYMENT PLANS

At the moment we're only accepting payment plans for Auctions at The Dealers Den.

 

Our payment plan Auctions works as follow: 30% of the total value has to be paid up front and the rest can be paid in monthly parcels (8 months max and parcels of no less than 200USD/monthly).

 

For payment plans, there will be a 100USD increase added to the total price of the project to cover for storage and convenience services.

 

​The first 30% placed down is nonrefundable and considered a payment over our time, design process / materials and ​advertising costs (we do take our Auctions seriously and not only our time but also money is invested to make our designs reach the most people as possible). We do not accept refunds for parcels already paid.

We do not take payment plans for Regular commissions and/or Artistic Liberty commissions. 


 

PREMADE SUITS AND AUCTIONS

​Our premades will be for auction at The Dealers Den only, and any extra information will be provided through Alecrim Carmim’s official social media accounts (Instagram, Twitter and/or Facebook). 

 

If the auction winner gives up the item, it will be offered to the second highest bidder. If there is no interest, the item will be re-listed and a new auction will take place.

 

​We do accept payment plans for Auctions projects only, however the item will only be shipped once the full payment is completed. 

 

​We do not accept refunds or returns for auction items or premades.

 

Our default shipping option is economic and has insurance for the total product value (we do not send packages without insurance). If the buyer wishes, the  shipping method can be upgraded if, and ONLY if, the customer pays the full shipping price and insurance for, as it is no longer covered by our free shipping convenience.

 

​We are not responsible for fees or taxes that may incur on the package after shipping from customs or otherwise.


 

REGULAR COMMISSIONS: HOW TO ORDER

When we open for Regular commissions, we'll provide an open form (on Google Docs) for anyone who wants to fill for our queue at that time.

 

We will only analyse entries that provide us with all the character production information (a character reference with at least a back and a front poses + measurements and detailed descriptions of each part of the suit -as colors, length of handpaw cuffs, length of tail, etc). If an application doesn't receive an answer from us in a business week, that means some information provided by the client was mistaken / incomplete and a new entry must be sent for our consideration on said queue.

 

At the moment we are a very small team and it's not possible to attend to incomplete / failed commission requests due to the amount of messages we receive daily. Remember that we won't take quotes send anywhere else but from the quote form link provided when we're open for commissions.

 

Our forms doubles as quote request and order placement; information provided won't be shared anywhere or used outside the business transaction with the customer.

 

Materials and design details may be discussed in this step and any extras need to be decided before the quote is fully approved. We won't start any kind of production (sketches, character models; digital or physical) before the commission quote slot is approved and paid by the client.

 

We usually work with 3 annual queues, one at Early Year (January-April), one at Mid Year (May-August) and one at Late Year (September-December). These monthly divisions are just for reference and we might open less quotes a year since some projects might take longer than others for completion. 

 

Due to COVID-19 we won't open for our Mid Year (May-August) queue this year (2020). 


 

ARTISTIC LIBERTY COMMISSIONS: HOW TO ORDER

We’re always open for Artistic Liberty fursuit projects. Just fill our Artistic Liberty Quote and we’ll provide more information about the project.

 

We will only analyse entries that provide us with all the character production information (some visual references like a moodboard, photos, etc + detailed descriptions of each part of the suit -as colors, length of handpaw cuffs, length of tail, etc). If an application doesn't receive an answer from us in a business week, that means some information provided by the client was mistaken / incomplete and a new entry must be sent for our consideration.

 

At the moment we are a very small team and it's not possible to attend to incomplete / failed commission requests due to the amount of messages we receive daily. Remember that we won't take quotes send anywhere else but from the quote form (Google Drive) link provided on our social media and website.

 

Our forms doubles as quote request and order placement; information provided won't be shared anywhere or used outside the business transaction with the customer.

 

Materials and design details may be discussed in this step and any extras need to be decided before the quote is fully approved. Aside from the first watermarked sketch for client consideration, we won't start any kind of production (sketches, character models; digital or physical) before the commission quote slot is approved and paid by the client.

 

Have in mind that providing us a mood board, character specifications and extra information / visual reference during the quote process does not give the client any form of ownership over the concept created for the commission for as long as the project is not approved by both parties and paid.

 

Concepts created for those quotes are property of the studio until purchased by the client and can't be used/shared/distributed without our consent before the commission is paid. We reserve ourselves the rights to blacklist clients who disrespect these terms.

 

Artistic Liberty quotes do not follow the normal year division and might take longer to be delivered since those projects are made in between the production of our main queues.


 

ARTISTIC LIMITATIONS

We will analyze each application and prioritise the ones closer to our designs production and portfolio interests when picking the projects for our queue. The models provided will be adapted to our artstyle and sent to client's approval before actual production is started (on both Regular and Artistic Liberty commissions).

 

We reserve ourselves the rights to not move forward with quotes sent that are incomplete or in disagreement with any of the terms of this document.

 

​For short, these are the things we DO:

Cartoon heads and extras (multiple eyes, horns, etc);

Plush style designs;

Kemono style designs;

3D Eyes (follow me!);

Short, mid long or extra long cartoon tails;

Puffy / Cloven Hooves Paws (short, mid or long sleeves);

Mini partials (head, paws and tail).

 

And the things we DON'T:

Realistic or semi-toon designs;

Costumes for sexual purposes and related modifications;

Copyrighted characters (ex. Sonic, Mario, Digimon);

Fan characters (ex. Pokemon, FNAF, etc.) or species from existing, owned media;

Copies of someone else’s character;

Copies of other makers style;

Moving jaw (this kind of pattern requires a tight fit).

2D Eyes;

Removable eyelids.

 

​Since we’re still learning new techniques and testing designs, at the moment we’re not producing fullsuits, body suits or feet paws for Regular commission slots. 


 

REGULAR COMMISSIONS: QUOTES AND PAYMENT

Regular commission quotes are only valid when we are open for commissions. When our Commission Quote form (Google Docs) is closed, quotes sent and not approved become void. Feel free to send a new one as we open for a new queue but have in mind that prices might change from previous quote evaluations.

 

We do not work with “first come, first served”, since we prioritize orders that fit our style and Terms of Service the best + materials and production restrictions.

 

Price is influenced by the number of shades of color, markings, complexity of the character, materials used, and special add-ons such as spikes, horns, wings, and so on. When filling out a quote be sure to include what additional features (if any) are desired for the project.

 

Once the costume quote is approved the client must be prepared to provide a 30% down-payment before further communication and production begin. Our invoices are valid for 72 business hours after sent for our customers and after this time, the invoice will be void and the project will be retired from our queue.

 

After payment is made, the project is added to our Trello and weekly updates are sent the client on our progress through the queue. The remaining 70% of the project price is due and has to be paid when the project is finished and ready for shipping.

 

ARTISTIC LIBERTY COMMISSIONS:  QUOTES AND PAYMENT

For Artistic Liberty projects the payment is made in the same way as for Regular commissions: after the first watermarked sketch and quote is approved by the client,  we’ll send and invoice for the 30% (non-refundable) down-payment. Our invoices are valid for 72 business hours after sent for our customers and after this time, the project will be retired from our queue. and the invoice will be void. 

​Artistic Liberty designs are only sold with our fursuit projects (at the moment we do not accept concept art only commissions). If the client don't go through with the commission quote, the design created for this kind of project will be kept in our premade library and might be made in premade future designs.

 

A second invoice for the remaining 70% payment will be sent when the project is complete and the fursuit is ready for shipping (that usually takes from 4 to 6 months). We can hold on to an unpaid complete project for up to 3 months and after that the rights to the produced fursuit parts and for the character are kept by the studio.


 

PRODUCTION AND COMPLETION

​The queue for project status can be followed on Trello, since it’s our main business platform for that kind of information. We also keep our social media updated with all production made on projects and weekly collective feedback is sent to all clients on Fridays providing detailed information on each project status.

 

​Our creative process have 3 main steps:

 

Character Style Adaptations and Colors

After the client’s quote approval and payment, we’ll send some sketches of  the character in our style, and might send some fur fabric photos to make sure we can deliver the closest rendering to the client’s needs. At this point, the client may make up to 2 major alterations on the design/colors.

 

Foam Base and WIPs

We’ll send some photos of the character foam base or/and WIPs for consideration. The client can make 2 alterations on this step. Keep in mind that after the production was approved and started last minute changes can’t be done on the main design of the product.

 

Final Touches

We’ll send some pictures of the product at the final step. At this point, the piece is done but some small modifications or add ons might be accepted. Have in mind that some requests may increase the final price or just be declined by the studio.

 

Estimated completion dates will be based on when the commission is paid off and it’s position in the commission queue. Completion dates are subject to change. We usually take about 4-6 months to finish an order, but this deadline may vary due to communication (lack of payment, delayed feedback from customer during production, etc) and/or material shipping delays.​

 

Due to Covid 19, our studio is adopting remote work and our deliveries will be slightly delayed and our international Post Office services  restricted shipping to some countries for indefinite duration. We will be able to ship orders when this restrictions are lifted.


 

SHIPPING

We offer free shipping for Regular mini partial orders, Artistic Liberty mini partial orders and Dealers Den Auctions. We do not offer free shipping for fursuit parts and/or props commissions only. 

 

​As soon as the package is sent to the client, the tracking number will be provided and we'll keep in touch with the costumer for the whole delivering time.

 

We are not responsible for package losses or damage of any product in transit and we don’t ship our items without insurance. We are not responsible for fees or taxes that may incur on the package after shipping from customs or otherwise.

  

If the customer fails to provide shipping information within 3 months of project completion, the product will be retained and become property of the studio (we will make design modifications and sell it as premade to cover project production and storage costs). We do not refund for project abandonment in our studio.


 

COMMUNICATION

Despite having different social media accounts where we share our creations, for business subjects we use our official e-mail (alecrimcarmim@gmail.com). Customers must keep in contact with us during the creation of the fursuit. 

 

If no contact is made within 1 month once product is completed, the suit will be modified and sold off. No refund will be sent unless Alecrim Carmim is contacted in less than 3 months of the project abandonment by the client at our studio.

 

Refunds will be given based on a case by case basis.​

 

We do have a blacklist and reserve ourselves the rights to decline service if by any means communication becomes a problem (client providing repeatedly vague replies, messages taking more than a week delay to be answered by the client, fearmonger behavior, constant disrespectful language, continually delays caused by client side, etc). Doing suits is our love and profession and we do take our jobs really serious.​


 

PORTFOLIO AND MATERIALS

Most of our creations and processes are shared on our social media accounts (Instagram, Twitter and/or Facebook) to spread the love. Since promotion is an important part of the business, we won’t be taking secret commissions.

 

Our quality is top priority and some of our process take longer than others. For that reason we do not take rush orders and we do not work with pre set deadlines.

 

Unless stated by the client, our materials are faux fur fabrics available to us at the studio (from brazilian and BigZ suppliers). Supplying materials does not change the price of the order. If a specific color or material is desired to be used in the project, we ask in advance for that information so the materials can be bought and extra fees can be charged to help with shipping expenses and custom taxes of imported materials.

 

All our projects are made from scratch at the studio and we're proud of creating patterns and designs of our own. We do not share Alecrim Carmim's intellectual property outside business transactions and we do not take kindly to pushy behavior (spamming multiple questions about technicles and detailed explanations on our social media / business email, aggressive stalking, etc).

 

We reserve ourselves the rights to block and blacklist people who can't respect our creative and production privacy.


 

WARRANTY, REPAIRS AND RETURNS

Though we ask all of our clients take extra care to regularly clean and maintain their costumes to make sure they last as long as possible, we understand that accidents happen.

 

All costumes come with a 30 day warranty on arrival. After the 30 days, repairs will cost a fee depending on the severity of the work. Our warranty covers any fabrication defects (photos will be solicited so we can analyse each case) and won’t apply for rough use of the product or any problems caused by third party (weather, delivery services, etc).

 

Any modifications made by the customer or other service providers  to the fursuit parts produced by Alecrim Carmim will void the warranty provided by us.

 

If sending in a fursuit to get alterations or repairs, all shipping costs must be paid by the client. We also require that the suit must be clean before sent our way. We refuse to work on dirty parts for cleanliness and health reasons. An extra fee for cleaning will be applied if the suit received is considered dirty by our staff. 

 

Popped seams can be easy to fix and we’re more than willing to assist fixing these over messages if the client is not sending us the fursuit/parts for repairs.

 

If parts are sent to us for repairs and the owner of the suit can not be contacted during or within 3 months after repairs are made, the product will be kept, altered and sold off. We do not refund for project abandonment in our studio.

 

We do not take returns, since each step was made according to client’s approval and made to fit the client’s measures.


 

CANCELLATIONS, COMMISSION TERMINATION AND REFUNDS

If the commission must be cancelled, please contact us as soon as possible. The first 30% placed down is nonrefundable and considered a payment over our time, design process and materials. If a refund is requested, the rest of the payment made until that point (minus the nonrefundable initial 30%) will be refunded. Work completed will remain as Alecrim Carmim property (we might make modifications to the design and re-sell as a premade piece to cover the slot costs).

 

If payments still need to be made and there has been a cease in contact after 3 months, the commission will be terminated and there will be no refund.

 

Refunds are not immediate and will be made over time according to each case.

 

​An order might be terminated if at anytime during the commission process the client breach the terms stated in this Terms Of Service.

© 2020 Alecrim Carmim

alecrimcarmim@gmail.com

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